Summary: ph365bond ("we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors. This Privacy Policy describes what personal data we collect, why we collect it, how we use and protect it, and what rights you have under Philippine law. By using the ph365bond platform, you consent to the practices described in this Policy.
1 Introduction
ph365bond operates the online gaming platform accessible at ph365bond.asia, providing Filipino players with casino games, sports betting, slots, bingo, and related services. In the course of providing these Services, ph365bond collects and processes personal data about registered players and website visitors.
This Privacy Policy is issued in accordance with the requirements of Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It also reflects ph365bond's obligations under PAGCOR's regulatory framework for licensed online gaming operators.
This Policy applies to all personal data collected through the ph365bond website, mobile platform, customer support channels, and any other touchpoint through which you interact with ph365bond. Please read this Policy carefully. If you do not agree with the practices described herein, you should not use the ph365bond platform.
2 Data We Collect
ph365bond collects the following categories of personal data:
Identity & Contact Data:
- Full legal name as it appears on your government-issued ID;
- Date of birth (for age verification — 21+ requirement);
- Email address and Philippine mobile number;
- Residential address in the Philippines;
- Government-issued identification document details (e.g., Philippine passport number, driver's license number, SSS/UMID/PhilSys ID number).
Financial Data:
- GCash or PayMaya mobile wallet number (registered in your name);
- Bank account details for BPI, BDO, or Metrobank transfers;
- Partial payment card details (last four digits only — full card numbers are not stored by ph365bond);
- Transaction history, deposit amounts, withdrawal amounts, and account balance records.
Gaming & Behavioural Data:
- Game play history, bet amounts, win/loss records, and session durations;
- Bonus and promotion usage history;
- Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods).
Technical & Device Data:
- IP address and approximate geographic location;
- Device type, operating system, and browser information;
- Login timestamps and session activity logs;
- Cookie identifiers and similar tracking technologies (see Section 10).
Communications Data:
- Records of your communications with ph365bond customer support via live chat or email;
- Feedback, complaints, and dispute records.
3 How We Collect Data
ph365bond collects personal data through the following means:
- Direct collection: Information you provide when registering a ph365bond account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
- Automated collection: Technical and device data collected automatically when you access the ph365bond platform, including through cookies, server logs, and analytics tools;
- Third-party sources: Identity verification data from government ID databases or third-party KYC service providers; payment verification data from GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard processors
; fraud prevention and anti-money laundering screening data from compliance service providers operating under applicable Philippine law.
4 How We Use Your Data
ph365bond uses your personal data for the following purposes:
Account Management & Service Delivery:
- To register and maintain your ph365bond account;
- To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations;
- To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard;
- To provide access to casino games, slots, bingo, and all other ph365bond Services;
- To administer bonuses, promotions, and loyalty rewards.
Legal & Regulatory Compliance:
- To comply with PAGCOR licensing requirements and reporting obligations;
- To fulfil anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law;
- To respond to lawful requests from Philippine government authorities, courts, or regulators;
- To maintain records as required by applicable Philippine gaming and financial regulations.
Security & Fraud Prevention:
- To detect, investigate, and prevent fraudulent activity, bonus abuse, and multi-accounting;
- To monitor for suspicious transactions and report as required under AML obligations;
- To protect the integrity of ph365bond's gaming environment for all Filipino players.
Responsible Gaming:
- To administer deposit limits, loss limits, cooling-off periods, and self-exclusion requests;
- To identify players who may be exhibiting signs of problem gambling and to provide appropriate support;
- To comply with PAGCOR's responsible gaming requirements.
Communications & Support:
- To respond to your customer support enquiries via live chat or email;
- To send transactional communications (account confirmations, deposit receipts, withdrawal notifications);
- To send promotional communications where you have consented to receive them (you may opt out at any time).
Platform Improvement:
- To analyse usage patterns and improve the ph365bond platform experience for Filipino players;
- To conduct internal research and analytics on an aggregated, anonymised basis.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, ph365bond processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform our contract with you — i.e., to provide the ph365bond gaming Services you have registered for, including account management, payment processing, and game delivery;
- Legal obligation: Processing required to comply with ph365bond's obligations under Philippine law, including PAGCOR regulations, AML/CTF laws, and tax reporting requirements;
- Legitimate interests: Processing necessary for ph365bond's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms;
- Consent: Processing based on your freely given, specific, informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Your Right to Withdraw Consent: Where ph365bond processes your data on the basis of consent, you have the right to withdraw that consent at any time by contacting us at
[email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6 Data Sharing
ph365bond does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only to the extent necessary and in accordance with applicable Philippine law:
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard processing partners, solely to facilitate deposits and withdrawals;
- Identity verification providers: Third-party KYC and age verification service providers engaged to assist ph365bond in meeting its regulatory obligations;
- AML/CTF compliance providers: Fraud screening and financial crime prevention service providers operating under applicable Philippine law;
- IT and platform service providers: Cloud hosting, data storage, and cybersecurity service providers who process data on ph365bond's behalf under strict data processing agreements;
- Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where disclosure is required by law;
- Legal and professional advisers: Lawyers, auditors, and compliance consultants bound by professional confidentiality obligations.
All third-party service providers who process personal data on ph365bond's behalf are required to implement appropriate technical and organisational security measures and to process data only in accordance with ph365bond's instructions and applicable Philippine law.
7 Data Retention
ph365bond retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Specifically:
- Account data: Retained for the duration of your active ph365bond account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements;
- Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations;
- KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
- Customer support communications: Retained for three (3) years from the date of the communication;
- Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.
When personal data is no longer required, ph365bond will securely delete or anonymise it in accordance with applicable data protection standards.
8 Data Security
ph365bond implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the ph365bond platform;
- Encryption at rest for sensitive personal and financial data stored on ph365bond's servers;
- Access controls limiting access to personal data to authorised ph365bond personnel on a need-to-know basis;
- Regular security assessments and penetration testing of the ph365bond platform;
- PCI-DSS compliant payment processing for all card and e-wallet transactions;
- Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
While ph365bond takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. ph365bond cannot guarantee absolute security but is committed to promptly addressing any security incidents in accordance with the notification requirements of the Philippine Data Privacy Act.
Your Responsibility: You are responsible for keeping your ph365bond login credentials confidential. Do not share your username or password with anyone. If you suspect your account has been compromised, contact ph365bond support immediately at
[email protected].
9 Your Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph365bond:
- Right to be informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfils;
- Right of access: The right to request a copy of the personal data ph365bond holds about you;
- Right to rectification: The right to request correction of inaccurate or incomplete personal data;
- Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph365bond's legal retention obligations;
- Right to object: The right to object to the processing of your personal data on grounds relating to your particular situation, or to object to processing for direct marketing purposes;
- Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.
To exercise any of these rights, please contact ph365bond's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." ph365bond will respond to all verified requests within thirty (30) days in accordance with the DPA's requirements.
Please note that certain rights may be subject to limitations where ph365bond is required to retain or process data to comply with legal obligations, including PAGCOR regulatory requirements and AML/CTF laws.
10 Cookies & Tracking
ph365bond uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the ph365bond website. We use the following categories of cookies:
- Strictly necessary cookies: Essential for the ph365bond platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled;
- Functional cookies: Remember your preferences (such as language settings and responsible gaming limits) to provide a more personalised experience;
- Analytics cookies: Collect anonymised data about how players use the ph365bond platform, helping us identify areas for improvement. Used only with your consent;
- Marketing cookies: Used to deliver relevant promotional content to you. Used only with your explicit consent and can be withdrawn at any time.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph365bond platform. For full details on the cookies ph365bond uses, please refer to the cookie consent banner displayed on your first visit to the platform.
11 Minors & Age Restriction
The ph365bond platform is strictly restricted to individuals aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. ph365bond does not knowingly collect personal data from persons under the age of 21.
If ph365bond becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, the data will be deleted in accordance with applicable law, and the matter will be reported to PAGCOR as required.
If you are a parent or guardian and believe that a minor has registered a ph365bond account or provided personal data to ph365bond, please contact us immediately at [email protected].
21+ Strictly Enforced: ph365bond employs age verification at registration and at the point of withdrawal. Providing false age information is a violation of our Terms & Conditions and may constitute an offence under Philippine law.
12 Changes to This Policy
ph365bond reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, ph365bond will:
- Post the updated Privacy Policy on this page with a revised "Last Updated" date;
- Notify registered players via email or in-platform notification where the changes materially affect how their personal data is processed.
Your continued use of the ph365bond platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how ph365bond protects your personal data.